Questions, answered

Are discounts available for bulk orders?

Absolutely, please email us at info@steel-guru.eu to reach out to us and we will agree on a reasonable discount based on order size.

What are the handling times before an order is shipped?

Orders are manufactured within 5 working days before being shipped.

What are the shipping options?

Express Service: Door-to-door for urgent shipments. Lithuania & Latvia: next business day; Europe: 2-3 business days; USA: 3 business days; Rest of World: 3-5 business days. Economy Service: Door-to-door for less urgent shipments, optimizing costs. Lithuania & Latvia: 1-3 business days; Europe: 3-5 business days; USA: 6 business days; Rest of World: 5-12 business days. Please note that more accurate shipping estimates will be provided on product purchase.

How much does shipping cost?

Shipping costs vary based on the shipping option selected and the destination. Detailed shipping rates will be provided during the checkout process.

How do customs and import duties work for international orders?

For orders outside the EU, VAT of 21% is not applied and is subtracted from the listing price. However, you will need to pay any import taxes and customs duties required in your own country upon delivery.

Can I track my order?

Yes, you will receive an email with detailed tracking information once your order has been shipped. This email will include a tracking number and a link to track the progress of your shipment.

What should I do if my order hasn't arrived on time?

If your order hasn't arrived on time, please contact us. We will provide you with the status of your order and assist you in resolving any shipping issues.

Which shipping carriers are used?

We use Venipak, which partners with other shipping companies to ensure fast and reliable delivery across the globe.

Do you require a signature for delivery?

Yes, we require a signature upon delivery. Proof of Delivery (P.O.D.) provides the exact delivery time, and the name and signature of the recipient, ensuring that the package is delivered to the specified person.

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address after placing an order. We will do our best to accommodate your request.

Will I receive a shipping confirmation email?

Yes, you will receive a shipping confirmation email with all the details, including the tracking number.

Do you offer in-store pickup?

Yes, you can save on shipping costs by picking up your order at our location at Rytu g. 13, Kretinga, Lithuania, at a time that is convenient for you.

How does your fit guarantee work?

We guarantee your handlebars will fit when you provide your exact bike year and model and your motorcycle has no additional customisations that could affect handlebar fitting. If your setup has custom modifications, let us know in the notes section when you order and we will match it. If the dimensions do not fit the advertised vehicle model and year, we will arrange a return at our expense and provide a free replacement or full refund.

What is your return policy?

We want every customer to receive their order in perfect condition. If you receive an item that is damaged, the wrong colour, the wrong specification, or otherwise does not match your order and it has not been used, we will arrange a return at our expense and provide a free replacement. Returns are also accepted if the dimensions do not fit the advertised vehicle model and year. If you prefer a refund instead of a replacement, we will provide a prepaid return label and issue your refund once the item has been received and inspected.

How do I initiate a return?

Please email us at info@steel-guru.eu. We will create a return label for you and provide instructions on how to send your item back.

What items are eligible for return?

Under EU consumer law, you have the right to return most goods purchased online within 14 calendar days of receiving them (the "cooling-off period"), without giving a reason. However, this right does not apply to customised or made-to-order items. Only non-customised items, in unused and original condition, are eligible for a change-of-mind return. If you order a handlebar with multiple specification options (made to your chosen configuration), it will be considered made-to-order and therefore not eligible for return unless faulty or not as described.

What is the time frame for returning an item?

If your return is eligible, you must send the item back within 30 days of receiving your order.

Do you offer exchanges, and will I be charged a restocking fee?

If you ordered a popular specification item, we may be able to offer an exchange. A minimum restocking fee of €50 applies (depending on shipping costs). We will cover shipping costs for the exchange.

How long does it take to process a return?

We aim to process returns quickly. A return shipping label will be sent to you within 3 business days of your request being approved.

When will I receive my refund?

Once your return has been received and approved, we will issue your refund within 5 business days.

How will I be refunded?

Refunds will be made to the same payment method you used for your order, unless we agree otherwise.

What should I do if I receive the wrong product?

Please email us at info@steel-guru.eu immediately. We will arrange return shipping at our expense and you may choose either a replacement or a full refund.

Can I return an item to a physical store location?

Yes, you are welcome to return your item in person. Please contact us first to arrange the details.

What is your policy on returning custom or personalised items?

Customised or made-to-order products cannot be returned or refunded unless they are damaged, faulty, or do not match the specifications you provided.

How do I track the status of my return?

Please email us at info@steel-guru.eu. We will update you on the status as soon as possible.

Can I cancel or change my order before it ships?

If production has not yet started, you can cancel or amend your order and receive a full refund. If production has already begun, cancellations are not possible for customised/made-to-order items. Please contact us as soon as possible so we can confirm your order status.

What if I received a defective or damaged product?

Please email us at info@steel-guru.eu immediately. We will arrange return shipping at our expense and you may choose either a replacement or a full refund.

Do you offer custom orders?

Absolutely! We believe every bike should tell its own story, and we're here to make that a reality.

How do I request a custom order?

Please email us at info@steel-guru.eu to start the conversation.

What information do I need to provide?

You can send us: CAD models, Graphics or drawings, Detailed written descriptions, Colour codes or swatches, Any props or reference materials. Your imagination is the only limit to what we can create.

What is the lead time for custom orders?

Lead times are assessed case by case, but unless the design is exceptionally complex we still aim to build it within 5 working days. Once we have your full specifications, we'll confirm the timeline.

Can I choose the material and finish?

Absolutely. We'll work with you to select the right material, finish, and style to suit your project.

Do you offer custom colours or coatings?

Yes, we love producing unique designs that fit your requirements. Reach out to discuss available options.

Can you replicate a design I provide?

Yes, we can. Please send us the design or physical item you'd like replicated, and we'll handle the rest.

What customisation options are available?

We can make any shape, size, colour, or material, from subtle tweaks to completely bespoke builds.

Can I add my logo or branding?

Yes, we can create additional elements or accessories to make your product truly personal. Contact us to discuss your ideas.

Are your handlebars approved for road use in my country?

Not formally: our handlebars and crash bars are made to order and don't carry a type approval or national parts certificate (for example a German ABE or TÜV/DEKRA parts report). Many countries, including the UK, don't require one for handlebars. Their rules are about function: the bar must be securely fixed, steer freely from lock to lock and keep your controls, cables and brake lines working, which is what we build for, in 3 mm wall S235 steel, TIG-welded by hand and bolting onto your original risers. Some places go further: Germany requires a parts certificate or an individual inspection for a handlebar change, and many US states cap handlebar height, often at shoulder level. Please check the rules where your bike is registered before you order, as that is the buyer's responsibility, and tell us the rise and width you need. We can't guarantee approval by a road authority or inspector, but every bar comes with a lifetime structural warranty and a 10-year finish warranty, and none of this affects your statutory rights if a product is faulty.

What is your return policy for custom orders?

Custom orders cannot be returned or exchanged unless: The item arrives damaged, or The item does not match the agreed specifications.

Do you offer design assistance or consultation?

Yes, our in-house design engineers can guide you through the process to turn your vision into reality.

Can I make changes after placing a custom order?

Changes and cancellations to custom orders are agreed case by case. If your build has not been finished yet, we can offer a partial refund for unused materials and unspent labour time.

Do you offer discounts for bulk custom orders?

Yes, we welcome partnerships for manufacturing and metalwork services. Contact us to discuss short-term or long-term collaboration opportunities.

What if the custom product doesn't fit my motorcycle?

If the fault is on our side and the item does not match the agreed specifications, we will issue a full refund. We strongly recommend double-checking all measurements before submitting them. The best option is to bring your bike to us so we can take the measurements ourselves.

Will I need longer cables, brake lines or wiring?

It depends on how much taller, wider or further back the new bar is than your stock one, and on your bike's model and year. As a rough guide, add the difference in rise plus the change in pullback to your existing cable, wiring and brake-line lengths, with a little slack for full lock-to-lock steering. Tell us your bike before you order and we'll let you know whether you need anything longer.

What is your warranty policy?

We provide a 10-year warranty on surface coatings and lifetime structural integrity including welds of any handlebars and crashbars purchased from us. This covers manufacturing defects only and does not cover damage from incorrect installation, poor fitment, accidents, misuse, or regular wear and tear.

Which products are covered?

All products purchased through our online store are covered under this warranty.

What does the warranty cover?

Cracks or chips in paint/coatings and Structural damage to metal, including weld failures.

What is not covered?

Damage caused by incorrect installation or poor fitment, General wear and tear from regular use, Damage resulting from accidents or misuse.

How do I file a warranty claim?

Please email us at info@steel-guru.eu.

What information do I need to provide for a warranty claim?

When submitting a warranty claim, please include: Your order number, Clear photos of the damage, A brief description of the issue. If we believe the issue is covered, we will ask you to send the item back for inspection.

What happens after I file a claim?

We will review your submission and may request you to return the product for inspection. If the inspection confirms a manufacturing defect, we will offer you the choice of: A full refund, or A replacement product.

How long does processing take?

We respond to warranty claims within 1 working day of receiving your initial request.

Will I receive a repair, replacement, or refund?

This will be determined on a case-by-case basis, depending on the nature of the defect. You will have the option to choose between a refund or a replacement.

Who pays for shipping during a warranty claim?

We cover shipping both ways for approved warranty claims, wherever you are in the world.

How do I contact customer service for warranty issues?

Please email us at info@steel-guru.eu.